Articles on: Integrations

Connect BigCommerce With AfterShip Tracking

Plans: All plans Platforms: BigCommerce


Overview


Connect AfterShip Tracking with your BigCommerce store to enhance the post-purchase experience of shoppers. It supports over 1100+ carriers to eliminate the need of using multiple apps to track the progress of shipments.


What you’ll learn


In this article, we will show you:



Connect BigCommerce store through AfterShip Tracking


  1. Go to ** Apps ** in AfterShip Tracking admin
  2. Click View more apps, and you will be redirected to the AfterShip Tracking integration page
  3. Find BigCommerce and select it to land on the detailed integration page and click Install app
  4. Select the right organization (online store) if you have multiple organizations configured in AfterShip Tracking for which you are establishing this integration
  5. You will be redirected to the AfterShip Tracking admin to authorize the connection. Click Install app to confirm



  1. Verify that the connection has been established successfully by visiting the AfterShip Tracking's Apps ** section and click **Store connections to check the status.


  • Your store URL will be labelled as Connected on the BigCommerce connection page



Install AfterShip Tracking on BigCommerce


  1. Log in to your BigCommerce store admin
  2. From the BigCommerce admin, click Apps and select Marketplace. Go to BIGCOMMERCE.COM/APPS to find the complete list of apps



  • Search AfterShip Tracking, click on it to open the app detail page



  • Click Get this app, log in to your BigCommerce account. You can create a new account or log in to your existing account
  • Select the store you want to install AfterShip Tracking for
  • Install the AfterShip Tracking app



  • Click Confirm to allow AfterShip Tracking to access your store data > Connect



  1. Log in to AfterShip Tracking by creating a new AfterShip Tracking account using BigCommerce email or using an existing AfterShip Tracking account


Complete store connection actions


Once your BigCommerce store is connected to AfterShip Tracking, there is one action that we recommend setting up.


  • Go to your Apps ** section > Click **Store connections > Actions
  • You will see two settings on the dropdown, out of which you need to take care of one


Auto-import settings


Auto-import settings allow you to automate the shipments import process to AfterShip Tracking dashboard.


  • Define the date range here to auto-import your BigCommerce orders successfully
  • Choose the order creation time from the given options to trigger shipments' auto-import from BigCommerce to AfterShip Tracking


For example: If you have selected Last 30 days, only the orders with the tracking data created in the last 30 days will be auto-imported to AfterShip Tracking


  • Choose the order updated time to auto-import orders that are updated within the selected date range to AfterShip Tracking



  • New shipments will auto-sync based on these settings after the first import


In case you are facing any issue with the installation process or any of the aforementioned settings, let our support team know.


Fulfill Orders on BigCommerce Store



Once a package has left its point of origin, create a shipment and add the tracking number in your BigCommerce store. The order information will be automatically imported to the AfterShip Tracking account.


Create shipments in BigCommerce


  1. Log in to your Bigcommerce store > Orders > **View **
  2. Click on the three dots {...} and select Ship items



  1. Enter tracking number in the Tracking ID field > Select the carrier > Choose the shipping method



Make sure you have activated and set up your BigCommerce carriers in AfterShip Tracking too. ** Learn more **


  1. Hit Create shipment. The order status will update to Shipped


Order information will be automatically imported based on your auto-import settings in AfterShip Tracking.

Updated on: 28/03/2025