Q: Why Is My TikTok Shop Order Still “In Transit” While the Package Has Been Delivered

<p>| <strong>Plans</strong>: ${color}[#646262](All plans) <strong>Platforms</strong>: ${color}[#646262](All platforms)</p> <h3 id="overview">Overview</h3> <p>Say you have an TikTok Shop order #123, and it is "In Transit " in TikTok Shop seller center.</p> <p><img src="https://storage.crisp.chat/users/helpdesk/website/fe64113638284800/image_1rrnevo.png" alt="" /></p> <p>But the package is showing delivered in the courier website.</p> <p><img src="https://storage.crisp.chat/users/helpdesk/website/fe64113638284800/image_r03ucx.png" alt="" /></p> <h3 id="whyismyorderstillintransit">Why is my order still "In Transit"?</h3> <p>AfterShip Feed (Feed For TikTok Shop) syncs your tracking number to TikTok Shop once you fulfill the order in Shopify or other eCommerce platforms. Then, TikTok Shop tracks the package status by itself. </p> <p>Sometimes, TikTok Shop can't update the status correctly. At the moment, AfterShip Feed also hasn't a way to notify the TikTok Shop team to correct it.</p> <h3 id="howcaniresolveit">How can I resolve it?</h3> <p>If your TikTok Shop order has been a long time stay in “In Transit”, please contact the TikTok Shop team by <a href="https://seller-uk.tiktok.com/ticket/create?shop_region=GB">creating a ticket</a>.</p>

Question 1

Sync Tracking Numbers to TikTok Shop

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

If you're experiencing issues with syncing eCommerce platform orders' tracking information to your TikTok Shop store, there could be a couple of reasons.

When fulfilling orders outside of TikTok (Shipped by Seller), you can choose your own logistics service provider (carrier). You must, however, meet the following criteria:

The logistics service provider must be from the approved list of TikTok Shop's Integrated Carriers.
You must upload valid traceable tracking ID to the Seller Center for all dispatched orders.

What you’ll learn

In this article, we will show you:

Sync valid tracking numbers to TikTok Shop
Find your store carrier name

Sync valid tracking numbers to TikTok Shop

To ensure your tracking numbers are synced to TikTok Shop, follow these steps:

Step 1: Check if your tracking information is valid

Step 2: Set up carrier mapping on AfterShip Feed

Step 1: Check if your tracking numbers and carrier are valid

Upon entering the tracking number (Tracking ID on TikTok Shop) into the Seller Center Manage Orders Panel, the matching carrier should appear in the shipping provider list.

Go to Manage Orders in the TikTok Shop admin
Click Add tracking info to add tracking information to orders ready to be shipped 3

Question 2

Get Started With AfterShip Feed for TikTok Shop

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

This help guide contains a few crucial details you need to know before beginning with AfterShip Feed and explains all the features to let you use our application hassle-free.

What you'll learn

In this tutorial, we will discuss:

Introduction
Preparation checklist prior to beginning
Map product categories
Syncing new products and link existing products
Order management
FAQ

How does AfterShip Feed function?

AfterShip Feed provides product feed, syncing order, and Linking TikTok Shop's exiting products to your store's products features to merchants.

Connect and sync your eCommerce store with multiple TikTok Shop accounts within one organization on AfterShip Feed
We only sync the product information obtained from your eCommerce platform stores to your TikTok Shop for more efficient product listing.
Information modified on TikTok Shop will not be synced to your eCommerce platform stores.
Your TikTok Shop currency must match one of the currencies you use on your eCommerce store. In case of mismatch, you can set Currency Converter to remedy that.
We support 10 eCommerce platforms: Shopify, BigCommerce, Salesforce, Magento 2, WooCommerce, Amaz

Question 3

Why Is My TikTok Shop Order Still “In Transit” While the Package Has Been Delivered

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

Say you have an TikTok Shop order #123, and it is "In Transit " in TikTok Shop seller center.

But the package is showing delivered in the courier website.

Why is my order still "In Transit"?

AfterShip Feed (Feed For TikTok Shop) syncs your tracking number to TikTok Shop once you fulfill the order in Shopify or other eCommerce platforms. Then, TikTok Shop tracks the package status by itself.

Sometimes, TikTok Shop can't update the status correctly. At the moment, AfterShip Feed also hasn't a way to notify the TikTok Shop team to correct it.

How can I resolve it?

If your TikTok Shop order has been a long time stay in “In Transit”, please contact the TikTok Shop team by creating a ticket.

Question 4

Setting Up Shipping in TikTok Shop Seller Center

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

When it comes to shipping, you have two main options: Shipped by seller and Shipped via platform. Each of these choices brings its own set of rules and considerations, and making the right choice can significantly impact your business. This tutorial highlights the differences between these two shipping methods, explaining how they work and what you need to know.

What you'll learn

In this tutorial, we will discuss:

Shipped by seller vs Shipped via platform
UK TikTok help articles
US TikTok help articles

Difference between Shipped by seller and Shipped via platform

Shipped by seller

When you opt for Shipped by seller, you have the flexibility to print the shipping label from your own carrier account. After printing the label, you can pack your products and hand them directly to your chosen carrier. When using this option, you must select a carrier from the list of TikTok Shop selected carrier partners.

Shipped via platform / Shipped by TikTok

When your orders are designated as "Shipped via Platform" or "Shipped by TikTok," the process involves printing labels from TikTok Shop's carrier account within the TikTok Shop Seller Center (TTS). After label printing, you'll prepare your products for shipment an

Question 5

Link TikTok Shop Products And Orders To eCommerce Platform

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

AfterShip Feed's Product sync feature allows you to

Link products between TikTok and Shopify that share the same SKU.
Manage and fulfil TikTok Shop orders on your eCommerce platform by linking products with the same SKU

You can choose to automatically link products or do it manually for each product based on your requirement.

What you'll learn

In this article, we will discuss:

How the product sync works
Manually link TikTok Shop SKU to Shopify SKU
SKU linking implications
How to unlink products

How the product sync works

Once your products are imported from your TikTok Shop to AfterShip Feed you will see a separate tab called Products from TikTok Shop. This tab shows all the products uploaded from your TikTok Shop Seller Center account.

If you are setting up the account for the first time, a prompt window asking you if you want to enable auto-link products feature or do it manually will appear.

If you choose to do it automatically, AfterShip Feed will ** automatically link **the products listed on your TikTok Shop to your eCommerce platform stores and vice ver

Question 6

How to Set Product Size and Weight for TikTok Shop

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

TikTok Shop mandates the specification of size and weight for certain product types, a requirement not shared by platforms such as BigCommerce, WooCommerce, Magento-2, and Shopify.

To ensure successful product synchronization on TikTok Shop from AfterShip Feed, you must specify the size and weight of your products you are syncing to TikTok Shop.

You can manage size and weight details in two ways based on the AfterShip Feed's Product sync version— ** Product syncing (legacy) ** or ** Listing Management,** you are currently using.

Product syncing dashboard

Manually: Individual or bulk edit

If you are manually syncing your products to TikTok Shop.

Go to ** Product syncing ** in the AfterShip Feed admin
Under the Import from {{eCommerce platform}}, click Edit to set the weight, length, width, and height of the products you want to sync to TikTok Shop

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